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Opening New Roads Without Costly Overhead and Maintenance
One of the most important things today is to try and envision the future. Know
your customers and their capabilities. Be ready and willing to fulfill their
needs or they will move their business to someone else. Anyone who stands still
will be left behind.
Since early 2000 Master System has been delivering an eCommerce solution to a
rapidly expanding customer base of wholesale distributors. Our OMS for SQL and
eMaster eCommerce solution is utilized, it opens up freedom for an Internet
store front with integrated access to find and "drill-down" items easily and
efficiently. You can grant access to your customers, suppliers, sales people
and management personnel. Each group secured with their own unique identity and
portal into customer relationship management.
Managing All Your Customer Relationships
Internal Customers: Customer Service, Sales and, Management are looking
for real time information, maybe ad-hoc reporting, and then there is answering
all those customer questions regularly. Integrating your operations with the
front office and remote-satellites is becoming more of a pressing need than in
the past. Competitive challenges are all around us. The better and more service
you can provide to your customers the more they will buy. Maintaining thin
margins requires an efficient integration. OMS form Master System makes that
available.
Your Sales and Management Team: Telephone calls and faxes. We�ve heard
some of our customers say that almost 60% of all the phone calls they receive
are from the field sales force asking about status. If the field sales force
had the information anytime they wanted it, then a lot of these calls could be
eliminated. Eliminating cost and helping to improve service is what OMS is all
about. There are solutions! eMaster our Internet solution with complete
Business-to-Business Customer Relationship Management.
Your External Customers: Placing orders in the most convenient method by
the customer is the first step in customer satisfaction. Do it well and you are
rewarded with more orders. Ship it on time and they buy with confidence. OMS
can provide you simple yet comprehensive software tools to support and improve
your customer satisfaction index. Phones, faxes, Internet generated, PocketPC
generated or through EDI, OMS handles them all with ease.
Are you among the 37% of wholesale distributors who are conducting
business-to-business via the Internet? Are you able to access your backbone of
information from anywhere; at anytime? Does your customer service department
regularly respond to calls from your sales team for up-to-the-minute product
availability? Do you provide any customer self-service, helping reduce your
overhead and improve your cost-of-sales?
eMaster is a multi-faceted, multi-layered, point and click Internet solution.
If your customers' are expected to enjoy an easy-to-use navigation experience,
then so are you. Master Systems' OMS set the standard for the development
of our eMaster solution. We integrated eMaster, our end-user
Business-to-Business Internet addition, and we integrated eMaster to our OFFICE
MASTER SYSTEM (OMS) backend. Information is secured,
encrypted, protected by fire-walls and, the information released is
up-to-the-minute and, it's by way hosting your own Internet site.
Customer's say they find eMaster very easy to navigate. In less than 60-minutes
everyone you appoint can use eMaster. Perhaps some customers are offered
services from you? Maybe you�d let them view and print their sales orders,
check the status of their back orders, track partial and full shipments, view
sales history, review and print copies of invoices? Whether you are a liberal
thinker or you are conservative, eMaster is a tool for improving the efficiency
of your operations. It is a tool that can free up resources and, give you the
opportunity to get even more organized and prepare for growth.
At Master System have been extremely successful in delivering our software to
over 3,000 wholesale distributors in 17-vertical markets. Building upon our
integrated Inventory Control and Accounting business software solutions let us
introduce eMaster in 2001. Since then, a vast majority of our mid-sized to
large-sized Master Systems� customer base are doing business via the Internet.
These customers� represent the Footwear Industry and the General Merchandise
Industry. All have experienced an improvement in customer relations leading to
increased sales because their customers have instant access to information that
is important to them, just like you do. Some of our customers even reallocated
their personnel to other business critical projects reducing recruitment costs,
training, and benefits. There is a minimal risk factor, bordering on no risk
factors at all.
Total Integration from End-To-End
Business-to-Business with eMaster: A Sales Management Tool
Your sales team is disbursed throughout the area, region or even the country.
Maybe they are overseas: "�anywhere in the world�" Getting today�s information
to the opposite coast is impacted by time-zone differences. Being responsive to
your sales team is crucial in the sales cycle. Often it can come to a
buy-or-not-buy decision.
Decisions!
Every workday, many decisions must be made by your field sales team and, your
sales team probably contacts the office to get the information they need. Maybe
they have this mornings report. But, the time zone difference caused change to
the information. eMaster solves this performance issue.
Customer Information in The Hands of the Sales Team
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Customer information is made up of a vast history. Among the reservoir of
information are customer trends, payment patterns, profitability ratios,
returns, cancellations and more. Getting the most from this information could
mean increased cash flow and lower customer balances. Some have called eMaster
a Customer Relationship Management solution. After implementing eMaster they
see improved performance results and, they are cautiously optimistic about even
more improved performance. The sales team can now review essential data prior
to sales calls and use this information in a very positive manner, increasing
your cash flow and increasing commissions payable. It�s the best of both
worlds.
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Among the many features eMaster offers are Internet access tools that can
deliver a mixture of information. This mixture of information shared via the
Internet, originates from the OFFICE MASTER SYSTEM backend
databases. Safely secured from any outside intruders, eMaster delivers rich
content information that you choose. You can place different information in
different peoples hands and maintain it at will. Coaching for sales performance
improvements are in eMaster. Customer Relationship Management is now a targeted
easy to use
eMaster let�s you give your sales team customer related information: on the
road, in the office, when with the customer, or while at home.
With eMaster you can select some or all of your sales team to be able to view
up-to-the-minute inventory availability, coupled with access to projected
available quantities. This is a very powerful decision making tool.
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Deliver up-to-the-minute information to Customers�, Sales Personnel and
Management
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Allows you to extend the reach of your system
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Makes it easy to check inventory and determine daily sales numbers
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Provides real-time inventory information, customer profiles with real-time
pricing monitoring
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Integrates to your OMS backend system generating hands-free sales orders
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Deliver a complete view of your customers� activities and has features not
commonly found in other B2B solutions
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Outstanding tool for automating your sales force showing only their groups of
customers
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One single server installation, one-mouse click templates and you are ready
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Links to your existing web-site
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