Overhead and maintenace with OMS. One of the most important things today is to try
and envision the future. Know your customers and their capabilities. Be ready and
willing to fulfill their needs or they will move their business to someone else.
Anyone who stands still will be left behind. Since early 2000 Master System has
been delivering an eCommerce solution to a rapidly expanding customer base of wholesale
distributors. Our OMS for SQL and eMaster eCommerce solution is utilized, it opens
up freedom for an Internet store front with integrated access to find and "drill-down"
items easily and efficiently. You can grant access to your customers, suppliers,
sales people and management personnel. Each group secured with their own unique
identity and portal into customer relationship management.
eMaster customer Beyond Cell
Managing All Your Customer Relationships
Internal Customers:
Customer Service, Sales and, Management are looking for real time information, maybe
ad-hoc reporting, and then there is answering all those customer questions regularly.
Integrating your operations with the front office and remote-satellites is becoming
more of a pressing need than in the past. Competitive challenges are all around
us. The better and more service you can provide to your customers the more they
will buy. Maintaining thin margins requires an efficient integration. OMS form Master
System makes that available.
Your Sales and Management Team:
Telephone calls and faxes. We've heard some of our customers say that almost 60%
of all the phone calls they receive are from the field sales force asking about
status. If the field sales force had the information anytime they wanted it, then
a lot of these calls could be eliminated. Eliminating cost and helping to improve
service is what OMS is all about. There are solutions! eMaster our Internet solution
with complete Business-to-Business Customer Relationship Management.
Your External Customers:
Placing orders in the most convenient method by the customer is the first step in
customer satisfaction. Do it well and you are rewarded with more orders. Ship it
on time and they buy with confidence. OMS can provide you simple yet comprehensive
software tools to support and improve your customer satisfaction index. Phones,
faxes, Internet generated, PocketPC generated or through EDI, OMS handles them all
with ease.
eMaster customer Chelsea Taylor Jewelry
Are you among the 37% of wholesale distributors who are conducting business-to-business
via the Internet?
Are you able to access your backbone of information from anywhere; at anytime? Does
your customer service department regularly respond to calls from your sales team
for up-to-the-minute product availability? Do you provide any customer self-service,
helping reduce your overhead and improve your cost-of-sales? eMaster is a multi-faceted,
multi-layered, point and click Internet solution. If your customers are expected
to enjoy an easy-to-use navigation experience, then so are you. Master Systems'
OMS set the standard for the development of our eMaster solution. We integrated
eMaster, our end-user Business-to-Business Internet addition, and we integrated
eMaster to our OFFICE MASTER SYSTEM (OMS) backend. Information
is secured, encrypted, protected by fire-walls and, the information released is
up-to-the-minute and, it's by way hosting your own Internet site. Customer's say
they find eMaster very easy to navigate. In less than 60-minutes everyone you appoint
can use eMaster. Perhaps some customers are offered services from you? Maybe you'd
let them view and print their sales orders, check the status of their back orders,
track partial and full shipments, view sales history, review and print copies of
invoices? Whether you are a liberal thinker or you are conservative, eMaster is
a tool for improving the efficiency of your operations. It is a tool that can free
up resources and, give you the opportunity to get even more organized and prepare
for growth. At Master System have been extremely successful in delivering our software
to over 3,000 wholesale distributors in 17-vertical markets. Building upon our integrated
Inventory Control and Accounting business software solutions let us introduce eMaster
in 2001. Since then, a vast majority of our mid-sized to large-sized Master Systems
customer base are doing business via the Internet. These customers represent the
Footwear Industry and the General Merchandise Industry. All have experienced an
improvement in customer relations leading to increased sales because their customers
have instant access to information that is important to them, just like you do.
Some of our customers even reallocated their personnel to other business critical
projects reducing recruitment costs, training, and benefits. There is a minimal
risk factor, bordering on no risk factors at all.
Your sales team is disbursed throughout the area, region or even the country. Maybe
they are overseas: "anywhere in the world" Getting today's information to the
opposite coast is impacted by time-zone differences. Being responsive to your sales
team is crucial in the sales cycle. Often it can come to a buy-or-not-buy decision.
Every workday, many decisions must be made by your field sales team and, your sales
team probably contacts the office to get the information they need. Maybe they have
this mornings report. But, the time zone difference caused change to the information.
eMaster solves this performance issue.