Check out our open positions below.

+ ERP Software Customer Support Analyst

We are seeking an ERP Software Customer Support Analyst for the OMS ERP management accounting and supply chain software.

Roles and Responsibilities:

  • Learn about how the OMS ERP system works in conjunction with the business operations of our customers

  • Receive mentoring and on-the-job training with our experienced Customer Support team

  • Onboarding customers during the the software implementation phase to guide them through the transition to new business processes using OMS

  • Training customers to help them achieve their business goals

  • Follow-up with customers on any questions, unresolved issues, updates, or any other issues as needed

  • Support existing OMS customers over the phone, via email, and other online meeting tools

  • Communicate between all necessary departments (e.g. Development, Support, Sales) about your accounts’ status

Your qualifications:

  • Excellent communication and writing skills

  • Strong analytical and problem solving skills

  • Great teamwork and a drive to provide the best customer support experience

  • Working in a fast-paced environment, managing expectations with multiple projects

  • Self-motivated and able to learn independently

  • Computer proficiency

  • (Preferred) Bachelor’s Degree (or anticipated Bachelor’s) in management accounting, information technology, or supply chain management

  • (Preferred) Knowledge of accounting, inventory control, e-commerce, and basic business management

Location: Arcadia, CA

About Master System, Inc.

Master System, Inc. is located in Arcadia, CA. Since 1993, the company’s flagship product, OMS, has been the enterprise resource planning (ERP) software system of choice for more than 8,000 wholesale distribution companies worldwide. As we continue to grow our business and customer base, we are seeking motivated, intelligent, and computer savvy applicants with customer service experience and strong people skills to help our customers grow their businesses. We offer a strong benefits package and a collaborative work environment to help provide you the opportunity to grow your career as our business grows.

To apply, please send your resume to Thank you!

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