Customer Relationship Management (CRM)
Build Better Relationships
The more you know and remember your customers, the more your customers knows you care about them. Forge a strong connection, and keep track of your customer’s needs using a Customer Relationship Management (CRM) system.
OMS CRM can keep track of all of your customers and provide each employee a record of your customer’s relationship with your company. Build better communication within your company and provide better service to your customers.
Up-Sell. Cross-Sell. Sell It All.
OMS CRM allows your company to up-sell your products, giving your customers premium products that fall into the same category of the products they intend to purchase. This strategy facilitates cross-selling, which offers complementary products to your customers based on their wants, needs, and purchase patterns.
Customer purchase patterns are stored inside of OMS, which is the foundation for delivering business intelligence to your company’s executives. When an opportunity is discovered, your company can promote products to maximize selling.
Target Your Campaigns
With the OMS CRM, your business will be able to capitalize marketing campaigns in a more effective way. The OMS CRM can ensure that your product promotions reach a wide variety of customers, not just the ones who’ve already purchased your products.